Shipping Policy
Shipping is a flat rate fee of $5.99 for all orders under $49.00 within the USA. All our packages are shipped via USPS. We now offer International Shipping to the following countries:
Australia
Austria
Belgium
Brazil
Canada
Chile
Croatia
Cyprus
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
Indonesia
Israel
Italy
Japan
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Neatherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Turkey
United Arab Emirates
United Kingdom
Vietnam
If you do not see your country on this list, do not worry, we do plan to roll out worldwide shipping soon!
Delivered Packages: When packages are marked delivered and you do not see your package you should first contact your local post office and file a claim. We do not refund or resend on this particular issue.
Shipping & Processing Time:
Shipping is usually 3-10 business days First Class within the united states and can take longer for international orders. Please allow 2-5 business days for Priority Mail. All orders placed before 10 pm EST will be shipped out the next day. Orders placed after 10 pm EST will be shipped 1 business day later. Although we strive to ship all orders the next day, we do understand that in certain circumstances we may not be able to due so, therefore at times, it may take up to 3 business days to get your order shipped. This is very rare but can happen.
Please note that once we ship out your package, it is in the hands of the postal service and we are very limited on what we can do at that point. If your tracking is not updating or your order is taking longer than expected to reach you, please contact USPS or UPS directly with your tracking number for assistance. We do not offer refunds or replacements for lost packages, or packages delivered to incorrect addresses.
By placing an order with Toffee Cosmetics you agree to our shipping policy.
